Shipping and Return Policy

Shipping

 

Free Shipping offers apply to standard shipping within the US.

 

Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions and taxes.  We ship to the Continental US, Alaska, Hawaii including PO Boxes and APO/FPO addresses, using regular mail via USPS.  We ship to Canada and Internationally using Priority Mail via USPS from our processing facility in NJ.

If you need to expedite delivery of your order, we offer expedited shipping via the website within the US or you can contact customerservice@bearhands.net.

All orders are subject to verification.

Orders and back orders ship via Standard Delivery.

Most orders will be shipped out within 3-5 business days United States Postal Service and usually arrive within 3-10 business days (for in-stock items only). Customers farther from the north eastern US can expect longer shipping times.

Shipping addresses must match credit card billing addresses registered to the credit card used at time of purchase, unless otherwise requested by the Customer. We do ship to PO Boxes via United States Postal Service.

Any orders shipped internationally will be billed at international shipping rates.  BearHands & Buddies cannot be responsible for any delays caused by the appropriate Customs agency where the order is being shipped.

Free Shipping Offer - BearHands & Buddies offers, from time to time, free shipping for our customers. This offer, when available, is for standard USPS first class shipping only within the Continental US.

Returns


We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund or exchange.

If we shipped an incorrect or defective item, please let us know within 10days of receiving the goods and we’ll refund your postage and ship the right item at no cost to you.

Otherwise, items must be returned, at your cost, within 30days after the purchase date and a refund will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable, a credit will be issued as soon as we receive and process your return.

Please allow up to two billing cycles for a refund to appear on your credit card statement.

Special offers may be subject to reduction by a return/exchange or cancellation

Items purchased with promotion codes or gift cards are refundable for exchange only.

Please remember any returned merchandise must be in its original condition, packaging with tags, unwashed and unworn, accompanied by the original sales receipt.

If you wish to return the merchandise simply call our customer service toll free number 877 805 9898 or email our customer service, customerservice@bearhands.net for a return authorization.

Please send your package to:

BearHands & Buddies
ATTN Returns processing
38 Main Street
Little Ferry, NJ  07643
U.S.A.